CV Upload, Registration & Login/Password Help
If you are having challenges registering your CV, here are the steps we suggest taking. (Login help follows).
- Is your CV in Microsoft Word (.doc) or Rich Text Format (.rtf)?
If it is not you will need to save it in one of these formats to upload it to CVtrumpet. Word files have the file extension ".doc". Files made in Microsoft Works or other Word Processors are not in this format. These programs may have a feature to "export" your document to Word (.doc) format.
If your CV is in Word 2007 format (.docx), you need to save it as a Word 97 to 2003 document. This will put it into .doc format. To do this select File >> Save As >> Then choose the Word 97 to 2003 option.
Or, you can save the document as a Rich text File (.rtf).
Please check your programme's documentation for this feature.
- Have you pasted your CV into the text box?
Your CV will need to be pasted into the text box in order for registration to be completed. To do this, select all the text on your CV (Edit, Select All), copy the text (Edit, Copy),
put the cursor into the CV text box (click anywhere in the CV text box), and then paste your CV into the text box (Edit, Paste)
- Do you have the latest version of your browser? Please make sure you have the most up to date version of your Web Browser. We recommend the use of Mozilla Firefox or Internet Explorer. We are also compatible with Netscape Navigator, Opera and AOL browsers.
- Are cookies turned on?
Cookies are a small file store on your computer that stores information about you that allow you to access all features of the site. You may have trouble registering or logging in, if you have disabled cookies. Please enable them on your browser.
- Have you entered all fields?
Please make sure you have filled in all fields correctly to make sure that the registration process can complete.
- I am having other problems when I try to register
To solve these you need to clear your cache and delete your cookies on your PC. In Internet Explorer, Go to Tools > Internet Options > Delete and then delete your Temporary Internet Files and Cookies.
Login/Password/Other Help
- I need my username / password
For the CVtrumpet site, your username is the email address that you registered with. If you have forgotten your password, just use the "forgot password" feature on your login screen. Your details will be emailed to you right away.
Note: If you purchased our cover letter or interview kit the login for these is different. With these, you need to click the link to Register the eBook and then choose a login name and password. Do not use an email address for these.
- I am having other problems when I try to login
To solve these you need to clear your cache and delete your cookies on your PC. In Internet Explorer, Go to Tools > Internet Options > Delete and then delete your Temporary Internet Files and Cookies.
Further challenges
Once you've tried all the above, if you're still having challenges, just email us and provide full details of the challenge along with any error messages that you are getting, and any relevant page links. We'll be happy to help.
