CV Upload, Registration & Login/Password Help

If you are having challenges registering your CV, here are the steps we suggest taking. (Login help follows).

• Is your CV in Microsoft Word (.doc or .docx) or Rich Text Format (.rtf)?
  Our system only accepts CVs in these 3 formats.
  
  Files made in Microsoft Works or other word processors need to be saved as a .doc, .docx or .rtf format. To do this, check your word processor's help file.
  
  
• Have you pasted your CV into the text box?
  Your CV will need to be pasted into the text box in order for registration to be completed. To do this, select all the text on your CV (Edit, Select All), copy the text (Edit, Copy), put the cursor into the CV text box (click anywhere in the CV text box), and then paste your CV into the text box (Edit, Paste)
  
  
• Are cookies turned on?
  Cookies are a small file store on your computer that stores information about you that allow you to access all features of the site. You may have trouble registering or logging in, if you have disabled cookies. Please enable them on your browser.
  
  
• Have you entered all fields?
  Please make sure you have filled in all fields correctly to make sure that the registration process can complete.
  
  
• I am having other problems when I try to register
  To solve these you need to clear your cache and delete your cookies on your PC. In Internet Explorer, Go to Tools > Internet Options > Delete and then delete your Temporary Internet Files and Cookies.

Login/Password/Other Help

• I need my username / password
  For the CVtrumpet site, your username is the email address that you registered with. If you have forgotten your password, just use the "forgot password" feature on your login screen. Your details will be emailed to you right away.
  
  Note: If you purchased our cover letter or interview kit the login for these is different. With these, you need to click the link to Register the eBook and then choose a login name and password. Do not use an email address for these.
  
  
• I am having other problems when I try to login
  To solve these you need to clear your cache and delete your cookies on your PC. In Internet Explorer, Go to Tools > Internet Options > Delete and then delete your Temporary Internet Files and Cookies.
  

Further challenges

Once you've tried all the above, if you're still having challenges, just email us and provide full details of the challenge along with any error messages that you are getting, and any relevant page links. We'll be happy to help.

Close Window