Query Escalation


We serve several thousand premium members every year and although we make every effort, we appreciate that we may not get it right every time.

In the first instance, if you need help with anything, do contact our support team first. If you're not satisfied after contacting our support team, then do call us on 0870 3850080 and state that you wish to make a complaint. A member of our management team will then be in touch the same or next business day (typcially within 4 business hours) to address your query.