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Message From CVtrumpet's Founder It's Robert Odhams here, the founder of CVtrumpet. I want to cover some points about our service. Customer happiness is of great importance to me and I take it personally when members have had issues with the service. We serve several thousand premium members each year, and over 150,000 people are basic (free) members. Although it's not always possible to satisfy everyone, I will make every effort to keep everyone happy. Our CV sending premium packages do come with a results or refund guarantee (details are on all order pages) or at: www.cvtrumpet.co.uk/guarantee.htm. The guarantee has been extended to our other job searching tools and additional package enhancements. While we can get a CV to a large number of recruiters, responses do vary with demand for the person's skill-set and experience. Especially in the current market, it isn't possible to get results for everyone, which is we have the guarantee in place. Our support team has to clear all queries the same or next business day (at the latest). Occasionally, emails can be filtered or responses missed, so I have added my mobile number below. Best regards, Thank you for bringing this to our attention. Customer satisfaction is of great importance to me and I make it my personal challenge to deal with any issues our members may have. Fortunately, despite having several thousand premium members and over 150,000 basic members, complaints are rare. And the few that we receive are dealt with by next business day guaranteed. To date we do not have any unresolved issues and we're very proud of that fact. If you would like to contact me on my personal email - marketingATcvtrumpet.co.uk I'll give it my immediate attention. And perhaps we can both then post here on this forum how it was resolved?
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